Caregivers want to spend more of their shift with patients and residents, yet much of the working day is taken up by documentation, coordination, retrieving supplies and walking between rooms and workstations. A conventional call button adds another task because it tells staff where a call came from, but not why the person called. NurseAssistant, an AI feature on Caretronics Nurse Call System, can ask the patient or resident a short series of questions when a call is made. The care team receives the reason for the call and can prepare a more appropriate response, while the nurse remains responsible for every care decision.